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Shop with confidence. 14-day returns and 7-day refunds on all purchases. No questions asked.
14 Days
Return Window
7 Days
Refund Processing
100%
Money Back
At MobileshopUK, we want you to be completely satisfied with your purchase. If you're not happy with your order, you have 14 days from delivery to return it for any reason. Once we receive your return, we'll process your full refund within 7 days. No restocking fees. No questions asked.
You can return any item purchased from MobileshopUK within 14 calendar days from the date of delivery. To be eligible for a return:
Important Note
Items that show signs of use, damage, or missing components may be subject to a restocking fee or may not be eligible for return. Please handle all items with care during the inspection period.
Call us on 0203 984 4902 or email support@mobileshopuk.com to initiate your return. We'll provide you with a Return Merchandise Authorisation (RMA) number and return instructions.
Securely pack the item in its original packaging with all accessories, manuals, and documentation. Include a copy of your order confirmation or receipt. Write the RMA number clearly on the outside of the package.
Send your package to our returns address using a tracked delivery service. We recommend Royal Mail Signed For or a courier service with tracking. Keep your proof of postage receipt until your refund is processed.
Once we receive your return, our team will inspect the item within 2 business days. If everything checks out, we'll process your refund within 7 days to your original payment method.
Returns Address:
MobileshopUK Returns Department
500 Brook Drive
Reading, Berkshire
RG2 6UU
United Kingdom
We understand that waiting for a refund can be frustrating. That's why we commit to processing all refunds within 7 business days of receiving your returned item.
Note: The time it takes for the refund to appear in your account may vary depending on your bank or card issuer. If you haven't received your refund after 10 working days, please contact us.
For hygiene and security reasons, the following items cannot be returned:
We take quality seriously. If your item arrives faulty or damaged, or develops a fault within the warranty period, we will:
Warranty Coverage
New devices: 24-month warranty
Refurbished devices: 12-month warranty
Accessories: 6-month warranty
To report a faulty item, please contact us immediately on 0203 984 4902 with your order number and details of the fault. We may ask for photos or video evidence to assess the issue before arranging a return.
You can cancel your order at any time before it is dispatched:
To cancel an order, call us immediately on 0203 984 4902. If the order has already been dispatched, you can refuse delivery and the item will be returned to us for a full refund.
We Pay Return Postage When:
You Pay Return Postage When:
We recommend using a tracked delivery service for all returns as we cannot be responsible for items lost in transit.
Business customers are entitled to the same 14-day return period. However, bulk orders (5+ units) may be subject to different terms which will be agreed upon at the time of purchase.
If you return an item that was part of a promotional offer (e.g., "buy one get one free"), you must return all items in the promotion to receive a full refund. Partial returns may be refunded at the promotional price paid.
Gifts can be returned by the recipient for store credit or exchange. For cash refunds, the original purchaser must initiate the return. Gift receipts are valid for returns within 14 days.
If you have any questions about our returns policy or need help with a return, our UK-based customer service team is here to help:
MobileshopUK reserves the right to update this returns policy at any time. Any changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to your order.
Last Updated: January 2025 | Version 1.0